Shipping policy

Shipping Policy

Any orders received by 10 am MT will go out the same day. Orders received after this will be processed the next day. Once shipped, please allow 5 business days for your order to arrive with standard shipping. Most orders are shipped through USPS.

We are happy to offer free USA domestic shipping for orders over $25 before tax and after discount.

Problem with Your Order

If you receive a product that isn’t what you ordered, or it arrives damaged, please contact us within 7 days of delivery by sending your order number and a photo of the problem to help@poppyandpout.com so that we can best assist you.

(All of our lip balms are handmade and 100% natural, this means slight variation in color is normal. This will not affect the product’s value and they are still safe to use.)